Description:

Fintua is a global leader in indirect tax compliance and tax technology. Our all-in one-platform streamlines global VAT compliance, recovery, eInvoicing and payments - helping businesses navigate the complex indirect tax landscape with ease and confidence.

Fintua is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 10 consecutive years, a “Best Workplace for Women” for the past 5 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the past 4 years.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. In Bulgaria alone, we have 850 + employees across our offices in Varna, Veliko Tarnovo and Shumen and we’re continuing to grow!

The role could be either hybrid - if you are based in Shumen, or remote - Bulgaria.

Responsibilities:

• Day-to-day account management of Fintua’s Managed Clients in the allocated book of clients.

• Coordinate Client from contract signing till completed implementation together with internal teams.

• Upsell, track and exceed Business performance according to set OKRs and deliverables.

• Identify and manage initiatives to grow client portfolios both within current book of business but also by upselling Fintua’s product portfolio.

• Manage Business Reviews and general governance of each client account.

• Be the client representative internally to ensure that client requirements are met timely when several stakeholders are involved from contract signing, implementation and the ongoing relationship.

• Ongoing usage of SalesForce and its reporting capabilities.

• At all times exceed client expectations.

Requirements:

• Fluency in English, both verbally and written is a requirement. Additional languages are a strong advantage.

• Experience in a position of account management with a proven track record of results.

• You are analytical, organized and you always keep the client needs front of mind - bringing an outside-in perspective to optimise processes and maximize returns.

• You work well independently with a strong sense of how to prioritise in a fast-paced environment.

• You are energetic and have the stamina to deliver results both in the short and long term.

• You are confident in analyzing and concluding large sets of data.

• You love to explore new ideas and drive continuous value adds for your clients and by identifying new partners. You can join the dots and map a clear route to success.

• You are results orientated in your approach.

• You are a strong communicator and feel comfortable leading dialogues in cross-cultural teams.

• You are a fast learner with a strong ability in understanding client requirements and engagements from a commercial perspective

Benefits:

Why work with us?

At Fintua, We are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognized as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

• Flexible Working Policy with a combination of remote and office working

• Multisport Cards

• 22 Annual Leave Days for all employees plus additional days with length of service

• Lifework days: ½ day each quarter to get your life work done

• Flex hours where you can work your 40 hours across 4.5 days

• Additional Health Insurance including dental and vision care

• Team Buildings & Parties

• Life Insurance

• Refer a Friend Bonus

• Discounts across various stores, theatres, restaurants

• Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year

• CluneTech Life – corporate wellness program

• Monthly Food Vuchers

• Company Paid Trainings & Learning Accounts

• #OneTeam Awards and Annual Employee of the Year Awards

• Milestone Recognition Program

• Free Sports: Football, Tennis, Volleyball

• Employee Assistance Program

• Meeting Free Days – a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done!

• Compassionate Leave: up to 4 weeks paid leave for the loss of a loved one

• Compassionate Leave for pets:  up to 2 days

• 5 days company-paid Miscarriage / Pregnancy Loss Leave (applicable for partner also)

 
We would like to thank you for your interest in this role. Please note that only shortlisted applicants will be contacted for an interview.

At Fintua, we’re proud to be an equal opportunities employer. Qualified applicants will be considered without discrimination on the basis of gender, marital status, family status, sexual orientation, religion, age, disability and race. This position is also suitable for individuals with permanent impairments (with ≥50% incapacity) who have no medical preventatives to be employed. The advertisement is suitable for candidates with disabilities who have no medical contraindications to work with a Video Display and significant visual strain.

Please note that when applying for a position with CluneTech, you voluntarily submit your personal data. This data will be processed for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data.