Description:

Fintua is a global leader in indirect tax compliance and tax technology. Our all-in one-platform streamlines global VAT compliance, recovery, eInvoicing and payments - helping businesses navigate the complex indirect tax landscape with ease and confidence.

Fintua is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 10 consecutive years, a “Best Workplace for Women” for the past 5 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the past 4 years.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. We have over 1,200 employees globally and are currently looking for the newest member of our team.

Currently we are looking for an experienced Salesforce Administrator to join the dynamic team and contribute to the company's goals and vision! 

Responsibilities:

Salesforce:

• Manage daily administration of Salesforce and Account Engagement (Pardot), including user provisioning, role hierarchies, permission sets, and issue resolution.

• Ensure data integrity through regular deduplication, validation rule maintenance, and enrichment processes.

• Design, build, and maintain reports, dashboards, and workflows to provide actionable insights for sales and leadership teams.

• Assist in the development and deployment of process automations, such as Flows, Approval Processes, and other declarative tools.

• Perform quarterly system audits to ensure data accuracy, compliance, and platform optimization.

• Partner closely with Sales and Client Management teams to align system configurations with evolving business requirements.

• Provide onboarding support, including user setup, pipeline management, permissions, and training on Salesforce best practices.

• Develop and maintain clear documentation and training materials to support user adoption and system efficiency.

• Conduct regular audits of tool usage and assist with license management and renewals.

• Create and maintain Standard Operating Procedures (SOPs) to ensure consistent and efficient system usage.

• Act as the primary liaison between business stakeholders and technical teams — facilitating requirement gathering sessions, documenting user stories, and translating business needs into system functionality.

• Identify gaps or inefficiencies in existing Salesforce processes and propose scalable improvements or automation opportunities.

• Collaborate with leadership to ensure Salesforce aligns with broader business strategy, KPIs, and sales enablement goals.

Other Sales Tools:

• LinkedIn Sales Navigator, Apollo, ZoomInfo:
  • Provide list-building support as needed (e.g., account/contact sourcing).
  • Maintain integrations with Salesforce or import lists manually.
  • Monitor usage and coordinate access or seat requests.
  • Evaluate and recommend improvements to data enrichment workflows and integration efficiency.
• DocuSign:
  • Upload and maintain standard templates.
  • Track document completion statuses and assist users with minor issues.
  • Coordinate licenses, troubleshoot issues, and serve as the point of contact for questions related to these platforms.

Additional Tool Ownership:

• Assist in the evaluation and rollout of new sales or marketing tools that integrate with Salesforce.
• Partner with IT and Operations to ensure tools are compliant, cost-effective, and aligned with process standards.

Requirements:

• 3+ years’ experience in a Salesforce Admin Role
  
• Familiarity with LinkedIn Sales Navigator, Apollo.io, ZoomInfo, and DocuSign.
  
• Proficient in Excel and data manipulation.
  
• Excellent attention to detail and data hygiene standards.
  
• Strong written and verbal communication skills.
  
• Process-oriented with a continuous improvement mindset.
  
• Highly organized and self-motivated.
  
• Ability to prioritise and execute multiple tasks in a deadline-driven environment
  
• Demonstrated ability to communicate complex technical concepts to non-technical stakeholders.
  
• Strong analytical mindset with experience gathering, documenting, and refining business requirements.
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Preferred Qualifications:


• Salesforce Administrator Certification or equivalent experience.
  
• Salesforce Advanced Administrator (ADM-211) or Salesforce Administrator (ADM-201) Certification (or equivalent experience).
  
• Understanding of sales cycles and B2B lead generation.
  
• Experience in SaaS or tech environment.
  
• Exposure to Business Analysis frameworks (e.g., user story mapping, process documentation, stakeholder interviews).
• Experience with Flow optimization, AppExchange solution evaluation, and sandbox testing best practices.